At JustFit, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and exchange policy. Please read below for more information on how to initiate a return or exchange.
Returns
If you would like to return an item, you have 30 days from the date of purchase to request a return. To be eligible for a return, the item must be in its original condition, unused, and in the original packaging. You will also need to provide the receipt or proof of purchase.
To start a return, please contact us at contact@enerjoy.life. Our friendly customer service team will guide you through the return process and provide you with a return shipping label. Please note that returns must be sent to the address provided by our team via email.
Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.
Exchanges
If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above. Once your return is processed and approved, you can place a new order for the desired item on our website. This will ensure that you receive the new item as quickly as possible.
Exceptions
While we strive to provide a seamless return and exchange experience, there are certain items that cannot be returned or exchanged. These include perishable goods, custom products, personal care items, and hazardous materials. Additionally, sale items and gift cards are non-returnable.
If you have any questions or concerns about the eligibility of your item for return or exchange, please don't hesitate to contact us. Our customer service team is here to assist you and provide further clarification.
European Union 14 Day Cooling Off Period
If you are located in the European Union, you have the right to cancel or return your order within 14 days, without providing a justification. The item must be in its original condition, unused, and in the original packaging. You will also need to provide the receipt or proof of purchase. Please contact us at contact@enerjoy.life to initiate the return process.
We value your satisfaction and want to ensure that you have a positive shopping experience with JustFit. If you have any further questions or need assistance with a return or exchange, please don't hesitate to reach out to our dedicated customer service team. We are here to help!
